Privacy & Security

Srd9 com – Privacy Policy

Your personal information matters to us above all else. This policy clearly explains how srd9 com collects, stores, and protects your data — with full transparency.

Last Updated: January 2026
How We Protect Your Privacy

Key Pillars of Data Protection at srd9 com — At a Glance

🔐
SSL Encryption

All your data is protected with 256-bit SSL encryption. No third party can view or intercept your information while you browse the site.

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Secure Data Storage

Your personal data is stored on internationally certified secure servers, with firewalls and anti-intrusion systems active around the clock.

🚫
Never Sold to Third Parties

Srd9 com never sells your personal information to advertisers or third parties. Your data is used solely for managing your account.

🍪
Cookie Controls

You can update your cookie settings at any time. We're fully transparent about which cookies are in use and why.

👁️
Right to Access

You have the full right to view, correct, or request deletion of any data we hold about you. Simply reach out to our support team.

📋
GDPR Compliant

Srd9 com complies with international GDPR guidelines. Your consent is obtained before any data is collected, and the purpose of its use is clearly communicated.

1

Introduction & Applicability

Srd9 com takes your privacy seriously. This privacy policy applies to the srd9 com website and mobile application, and explains what data we collect, why we collect it, and how we keep it secure.

By creating an account on srd9 com, you are considered to have accepted this privacy policy. If you do not agree with it, please refrain from using our services.

ℹ️ Good to Know

This Privacy Policy should be read alongside our Terms & Conditions. Together, they give you a complete picture of your rights and our responsibilities.

Our Privacy Policy is aligned with applicable laws in Bangladesh and international GDPR guidelines. We are committed to protecting your data.

2

What Information We Collect

Srd9 com collects two types of information from you — what you provide directly, and what is collected automatically.

Information you provide directly:

  • Full name, date of birth, and gender.
  • Email address and mobile number.
  • Current address and postal code.
  • National ID or passport number (for KYC purposes).
  • Payment method details (account number, etc.).
  • Records of your conversations with our support team.

Automatically Collected Information:

  • IP address and device type.
  • Browser type and language settings.
  • Which pages you visited and how long you spent on them.
  • Gaming history and transaction records.
  • Login time and session details.
  • Data collected via cookies and tracking technologies.
ℹ️ Payment Information

We do not store your full card or mobile banking number. All payments are processed through a secure third-party payment gateway.

3

Why and How We Use Your Information

Srd9 com uses your information for the following purposes:

Purpose Data Used Legal Basis
Account Creation & Management Name, Email, Mobile Contract Fulfillment
Identity Verification (KYC) NID, date of birth, address Legal Obligations
Payment Processing Payment Method Details Contract Fulfillment
Fraud Prevention IP address, device, and transaction history Legitimate Interest
Promotional Communications Email, Mobile Your Consent
Improving Your Gaming Experience Gaming history & preferences Legitimate Interest
Customer Support Contact Information Contract Fulfillment

If you'd prefer not to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting support.

4

Data Sharing & Third Parties

Srd9 com never sells your data. However, your information may be shared with third parties in the following limited circumstances:

  • Payment Providers: To process transactions with Mobile Pay, Nagad, Rocket, or your bank.
  • KYC Verification Agencies: With authorized agencies for identity verification.
  • Game Software Providers: Only the minimum information necessary to run the games.
  • Law Enforcement Agencies: Where required by court order or legal obligation.
  • Regulatory Body: For license compliance verification.
⚠️ Our Commitment

Your personal information is not shared with any third party beyond the purposes stated above. No data is provided to advertisers or data brokers.

A data sharing agreement is always in place when sharing information with third parties, ensuring they are equally bound to protect your privacy.

5

Cookie Policy

Srd9 com uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

  • Essential Cookies: Required for login status and security. These cannot be disabled.
  • Performance Cookies: To monitor website loading speed.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand which pages are used most.

You can disable all cookies except essential ones through your browser settings, though some features may not work as well.

6

Data Retention Period

We do not retain your data longer than necessary. The retention periods are outlined below:

  • Account Information: For as long as your account is active, and for 5 years after closure.
  • Transaction Records: 7 years, as required by law.
  • KYC Documents: 5 years after account closure.
  • Gaming History: 3 years, or as required by law.
  • Support Conversations: 2 years.
  • Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

7

Security Measures

Srd9 com applies industry-leading technical and organizational measures to protect your data:

  • 256-bit SSL/TLS encryption – applied to all data transfers.
  • AES-256 encryption for sensitive data at rest.
  • Two-factor authentication (2FA) support.
  • 24/7 firewall and DDoS protection.
  • Regular security audits and penetration testing.
  • Strict data access controls for all staff.
ℹ️ Your Role

Security is a shared responsibility. Use a strong password, keep 2FA enabled, and never share your password with anyone.

In the event of a security incident, we will notify you promptly by email with guidance on the steps you should take.

8

Your Privacy Rights

Srd9 com gives you full control over your data. Here are the rights available to you:

👀
Right to Access

You can request to view the data we hold about you at any time. We will provide it within 30 days of your request.

✏️
Right to Rectification

If any of your information is incorrect, you can request a correction. It will be updated after verification.

🗑️
Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

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Right to Portability

You may request a copy of your data exported in a standard format (CSV/JSON).

⛔
Right to Object to Processing

You can object to your data being used for marketing purposes. You may opt out at any time.

⏸️
Right to Restriction

In certain circumstances, you may request that the processing of your data be temporarily suspended.

To exercise any of these rights, email us at support@srd9com.app or reach out via live chat.

9

Children's Privacy

Srd9 com strictly does not allow accounts for anyone under 18. We never knowingly collect personal information from minors.

Age is verified at the time of registration. If we discover that a minor's information has been collected inadvertently, that account will be closed immediately and all associated data will be deleted.

⚠️ A Note for Parents

If your child has accidentally registered on this site, please contact us immediately at support@srd9com.app.

10

Privacy Policy Updates

Srd9 com may update this privacy policy when necessary. If changes are made:

  • The last updated date at the top of this page will be revised accordingly.
  • You will be notified at your registered email address of any significant changes.
  • A notification will be shown when you log in to the platform.

Continuing to use srd9 com after any changes have been made will be considered acceptance of the updated privacy policy. We recommend checking this page regularly.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • 📧 Email: support@srd9com.app
  • 💬 Live Chat: Available at the bottom right of any page on srd9 com.
  • 🕐 Response Time: Typically within 24 hours.

Once we receive a privacy rights request, we are required to respond within 30 days. If more time is needed for any reason, you will be informed in advance.

ℹ️ Still Not Satisfied?

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

Join a Trusted Platform

Srd9 com is committed to keeping your data safe. Register securely and start enjoying your gaming experience.

18+ | Your Data Is Secure | srd9 com

❓ Privacy FAQ

Answers to the most frequently asked questions about privacy

Never. srd9 com does not sell your mobile number, email address, or any other personal information to advertisers or third parties. Our privacy policy strictly prohibits this.

Your KYC documents are retained for up to 5 years after account closure, as required by law. Once that period expires, all KYC data is securely deleted.

Yes. You can email support@srd9com.app to request access to or a download of all data we hold about you. We will provide it in CSV or JSON format within 30 days.

You can opt out of SMS or email marketing anytime via the notification settings in your account, or by contacting our support team. Opt-outs take effect within 72 hours.

Contact us immediately via live chat or at support@srd9com.app. We will lock your account right away and launch an investigation. A password reset will be issued promptly — so always use a strong password and enable 2FA.
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