Srd9 com – Terms & Conditions

These Terms and Conditions apply to the use of the srd9 com platform, including both the website and mobile app. By accessing, registering, or playing on srd9 com, you confirm that you have read, understood, and agreed to all of these terms.

This document constitutes a legal agreement. If you do not agree with any of these terms, please refrain from using srd9 com. These terms apply in both English and Bengali; in the event of any dispute, the English version shall prevail.

Srd9 com operates under an international gaming license. Our goal is to ensure a fair, transparent, and secure gaming environment, and these rules exist to support that commitment.

To register an account on srd9 com, the following conditions must be met:

• You must be at least 18 years old.
• You are not a resident of any country where online gaming is prohibited by law.
• All information provided at registration — including name, date of birth, and mobile number — must be accurate and belong to you.
• Multiple accounts from the same person, device, or IP address are not permitted.
• You are solely responsible for keeping your account password confidential.

If false information is provided during registration, srd9 com may close the account at any time and the balance may be forfeited. Your account is strictly personal and must not be shared with or used by anyone else.

Deposits on srd9 com can be made via Mobile Pay, Nagad, Rocket, and direct bank transfer. The deposit rules are as follows:

• The minimum deposit amount is ৳200.
• The name on the deposit must match the name on the account.
• Deposits made in another person's name or from an unknown source are not accepted.
• Any transaction issues must be reported to support within 24 hours.
• Srd9 com is not liable for any deposit delays caused by technical issues.

Srd9 com never stores your payment method details. All transactions are processed through a secure payment gateway.

The following conditions apply when withdrawing winnings:

• Minimum withdrawal amount is ৳ 500.
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the deposit.
• If you have an active bonus, withdrawals may be held until the wagering requirements are fulfilled.
• A maximum daily withdrawal limit applies — see the Payments page for details.
• Withdrawals may be delayed while verification is in progress.

After successful KYC verification, withdrawals are typically processed within 5 minutes to 24 hours. For urgent matters, please contact our support team.

Srd9 com offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed:

• Wagering requirements apply to all bonuses. Withdrawals from bonus funds are not permitted until the wagering requirements have been met.
• The wagering requirement for the welcome bonus is generally 15 to 20 times the bonus amount.
• Bonuses may only be used on games specified in the promotion.
• The same promotion cannot be claimed more than once.
• After claiming a bonus, your real money balance is used first, followed by the bonus balance.
• The maximum amount that can be won from a bonus may be capped.

If any bonus terms are violated, the bonus and all associated winnings will be voided. Visit our Promotions page for the specific terms of each promotion.

The following rules apply to all games played on srd9 com:

• All game outcomes are determined by RNG (Random Number Generator) technology, ensuring every result is completely fair and verifiable.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• If you lose internet connection during a live game, bets will be settled according to the applicable rules.
• Any disputes regarding game outcomes must be raised with the support team.
• Bonus hunting and arbitrage strategies are strictly prohibited.

The following activities are strictly prohibited on srd9 com. If detected, your account will be suspended and all balances forfeited:

• Registering with false information or using another person's details.
• Operating multiple accounts.
• Using multiple identities to claim bonuses.
• Any attempt to manipulate the platform through hacking, botting, or other technical means.
• Using funds from money laundering or illegal sources.
• Collusion or fraudulent cooperation with other players.
• Intentionally exploiting any vulnerability or bug in the platform.

Srd9 com follows a KYC process to ensure security and legal compliance. Before your first withdrawal, and at any time thereafter, srd9 com may request the following documents:

• A clear photo of your National ID (NID) or passport.
• Bank statement or mobile banking statement.
• Proof of current address (such as a utility bill).
• Selfie photo or video verification.

KYC verification is typically completed within 24–48 hours of document submission. All information provided is kept strictly secure and confidential.

Srd9 com may temporarily suspend or permanently close an account in the following circumstances:

• Terms and conditions violation.
• Failure to complete KYC verification.
• Suspected fraudulent activity.
• Extended account inactivity (12 months).
• At the user's own request.

Users may request self-exclusion or permanent account closure at any time. If a balance remains and no violations are found, you will be given the opportunity to withdraw your funds before the account is closed.

Srd9 com is firmly committed to responsible gaming. We want every player to enjoy gaming in a healthy and positive way. To support this, we offer the following tools:

• Option to set daily, weekly, or monthly deposit limits.
• Cooling-off periods for a set duration (starting from 7 days).
• Self-exclusion (from 6 months to permanent).
• Session time limits and reminders.
• Reality check notifications.

If you feel you may have a problem with gaming, please contact our Help Center or visit the Responsible Gaming page.

Srd9 com will not be held liable for the following:

• Any losses resulting from the user's own internet disconnection.
• Delays caused by issues with third-party payment gateways.
• Account compromise resulting from the user sharing their own password.
• If a game is interrupted due to an unexpected technical error.
• Any loss caused by the user's own device or network issues.

Our responsibilities do include: maintaining platform security, ensuring fair gameplay, and processing withdrawals in accordance with the stated terms.

Srd9 com reserves the right to update these Terms and Conditions at any time. When changes are made:

• A notification will be sent to your registered email address.
• A pop-up notification will be displayed on the platform.
• The last updated date on this page will reflect any changes.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

For any questions or complaints, please get in touch with us:

• 📧 Email: support@srd9com.app
• 💬 Live Chat: Available on every page of the site
• 🕐 Support Hours: 24/7